Shipping & Return Policy
Shipping:
At Laplace Hobby Center, we strive to process and ship orders as quickly as possible. Orders are typically processed within 1-2 business days. Shipping rates and delivery times vary based on your location and selected shipping method. Tracking information will be provided once your order has shipped.
Returns & Exchanges:
We want you to be completely satisfied with your purchase. If you need to return an item, please review our policy below:
- Unopened Model Kits: Returns can be initiated within 7 days of receiving your order. The item must be in its original, unopened, and undamaged packaging.
- Opened Model Kits: Due to the nature of the products, we do not accept returns for opened or used model kits.
- Return Process: To start a return, please email us at info@laplacehobbycenter.com with your order details. The buyer is responsible for return shipping costs. Once we receive and inspect the returned item, we will issue a refund to your original payment method. Note: Returns due to customer no longer wanting the product or order cancellations will be subject to a 3% restocking fee.
Price Match Policy
At Laplace Hobby Center, we are committed to offering competitive prices on our model kits. If you find the same Bandai or third-party model kit at a lower price from a reputable U.S.-based retailer, we will do our best to match it!